Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Patient Advocate
Phone

+49 06371-462625

Hours

Monday-Friday
7:30 a.m. to 4:30 p.m.

Location

Building 2114, Room 152

BCAC/DCAO
Phone

+49 06371-462621/462556/462632

Hours

Monday-Friday
7:30 a.m. to 4 p.m.

Location

Building 2114, Rooms 129A, 125, 125A & 123

Don't forget to keep your family's information up to date in DEERS!