Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO) 

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

 Interactive Customer Evaluation (ICE) 

ICE is a web-based tool that collects your feedback on services at this facility.

Patient Relations/Advocate

Phone

+49 06371-462625

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.

Location

Bldg 2114, Rm 152

BCAC/DCAO

Phone

+49 06371-462621/462556/462632

Hours

Monday–Friday
7:30 a.m. to 4 p.m.

Location

Bldg 2114, Rms 129A, 125, 125A & 123

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