Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Other

Other services at the 86th Medical Group - Ramstein Air Base consist of Bioenvironmental Engineering, Epidemiology, Exceptional Family Member Program (EFMP), Food Inspection, Medical Evaluation Board, Medical Records, New Parent Support Program, Occupational Health, Patient Movement Office, Patient Safety, PRP, Resource Management, Special Needs Coordinator, and TRICARE. For more information, please visit the individual health services.
Don't forget to keep your family's information up to date in DEERS!