Family Health

The Family Health Clinic provides routine, preventive, and acute outpatient care for enrolled TRICARE beneficiaries. 

We aim to improve the health of our beneficiary population by providing safe, quality, evidence-based health care. FHC providers assess, manage, and coordinate acute and preventive health medical care, promote telehealth services, initiate specialty referrals/emergency transfers, perform minor procedures, and provide initial diagnosis, imaging, labs, and medication administration/refill. 
 
FHC manages chronic conditions such as, but not limited to: 

• High blood pressure 
• Heart disease 
• Diabetes 
• High cholesterol 
• Asthma 

For conditions considered beyond the scope of the Family Health Clinic, patients will be referred to a specialist at Landstuhl Regional Medical Center or the TRICARE network for conditions beyond the scope of practice. 

Appointment Types 

Acute Appointments 

Acute appointments are for non-life-threatening illnesses that require patients to be seen by an FHC provider within 24 hours. Please call +49-06371-46-2273 to request a same-day appointment, if available.  

Routine Appointments 

Routine appointments are for present illnesses not causing severe symptoms. 

Routine appointments include: 

• Annual exam with your provider 
• Hypertension 
• Diabetes follow-up 
• Pap tests 

Telehealth 

FHC offers phone appointments to address routine issues such as: 

• Medication clarification 
• Medication refills 
• Lab results 
• Referral renewals 

Routine appointments and tele-health appointments may be booked by calling +49-06371-46-2273.  

Walk-in Services 

Walk-in hours are: 

• Monday-Friday, 8-11 a.m. 
• Closed for training the second and fourth Wednesday of each month  

Walk-in appointments are available for patients under 65 years old. Those over 65 should book an appointment with their PCM. 

Walk-in services include: 

• Sore throat, pediatric/adult cough and cold 
• Urinary tract infection 
• Pregnancy test 
• Wart removal 
• Injections (Testosterone/Depo-Provera/Vitamin B-12, with provider order) 
• Vaginitis 

Administrative Services 

PCS or EFMP clearance  
If you have been identified as needing a PCS or EFMP clearance, please call 06371-46-2273 to schedule an appointment with your PCM. Please bring a completed DD Form 2792 to your appointment,   

Family and Medical Leave Act & Disability Paperwork 
If you have a current diagnosis and need FMLA or disability paperwork completed for yourself, or to care for a family member, you will need to make an appointment with your PCM. Please bring the paperwork to your appointment with all patient and employer information completed.   
 
If you’re receiving specialty care, you’ll need to bring medical records to the appointment or provide them to the FHC before your appointment, if records are not available in the MHS GENESIS Patient Portal. 

Prepare for Your Appointment 
When you see your primary care manager, please prepare by: 

• Bringing a current medication list 
• Letting your provider know what medication refills are needed 
• Bringing a blood sugar log if you are diabetic 
• Bringing a blood pressure log if you have high blood pressure 
• Making a prioritized list of any concerns or questions 

Please plan to arrive 15 minutes before your appointment time to allow for any gate delays and unpredictable travel time, especially during inclement weather. While delays are sometimes out of our patients’ control, they can put the patient at risk of losing their appointment slot and needing to be rescheduled. In addition, early arrival allows you time to fill out any appointment paperwork. Please call +49-06371-46-2273 as soon as possible if you’re unable to make your scheduled appointment to cancel or reschedule.   

Prescription Refills 

Please send a message to your PCM via the MHS GENESIS Patient Portal with medication renewal requests when you have two weeks of medication remaining.