Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Accreditations and Certification 

To review the 86 MDG compliance data to include quality goals, patient safety goals, and The Joint Commission accreditation status, please access the following link: http://www.thejointcommission.org/

The Joint Commission’s Gold Seal of Approval® is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care. The Joint Commission’s standards are developed in consultation with health care experts and providers, measurement experts and patients. They are informed by scientific literature and expert consensus to help health care organizations measure, assess and improve performance. 
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