Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Patient Movement Office

The Patient Movement Office coordinates travel for active duty service members and their family members who are patients enrolled at the 86th Medical Group, and require continued medical care outside their military treatment facility and local area.
 
The Ramstein AB patient movement team covers the second-largest area of responsibility in the Air Force.
 
All patients needing assistance from this office must be placed on medical temporary duty by their provider or competent medical authority. We recommend patients coordinate this TDY with their case manager.
 
All patient travel arrangements will be made in accordance with the Joint Travel Regulations.

Contact Us

Phone 

+49 063-7146-2622/2624 or DSN 314-479-2622/2624

On-call phone 
Commercial +49 172 7336 257

Hours 

Monday - Friday
7:30 a.m. - 4:30 p.m.

Location

Building 2114, Room 147

 

Don't forget to keep your family's information up to date in DEERS!