Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Resource Management

If you have received a bill for services from the 86th Medical Group, Ramstein, please use the following options to submit a payment:
  • To make a payment online go to www.pay.gov/public/form/start/68660814 
  • If you have issues accessing this link go to www.pay.gov and type “86 MDG” in the “search public forms”
    • Please ensure to type the invoice & receipt number (I&R) next to your payment amount
  • To pay by mail please send a check to:
    • ATTN: Resource Management Office
    • 86th Medical Group Ramstein
    • Unit 3215
    • APO, AE 09094-3215 
  • To pay in person please come to building 2182 room 17. We only accept payments by check at this time

Contact Us

Phone

Commercial
+49 063-714-2112

DSN
314-479-2112

Hours

Monday - Friday
7:30 a.m. - 3 p.m.

Closed on all Federal holidays and the 2nd Tuesday of the month for training

Location

Building 2182, Room 17

Don't forget to keep your family's information up to date in DEERS!