Getting Care

Appointments & Referrals

TRICARE Prime beneficiaries enrolled at the 86th Medical Group may schedule an appointment by calling the Ramstein Appointment Line and selecting the appropriate phone tree option. You can also make an appointment by logging into the TOL Secure Web Portal​.

Read the TOL Appointment Center Brochure for more information.

We adhere to the following Access to Care Standards when booking primary care appointments:

  • Future: Appointments up to four months into the future
  • 24 Hour: Not to exceed 24 hours
  • Wellness: Not to exceed 28 days

Specialty Referrals & Services: All referrals for specialty care are coordinated by the Referral Management Center. Providers will enter a consult for specialty care into the computer; the consult will be electronically reviewed and booked by the RMC. After completing their primary care appointment, patients should visit RMC for information regarding referrals.

Prime enrollees, excluding active duty, may self-refer to a civilian TRICARE provider for the first eight mental health visits without a referral. The specialty clinics listed below are available at the 86 MDG. To be seen in these clinics, you must first have a referral from your assigned primary care manager. The only exceptions are the Physical Medicine Clinics, which have direct access.


  • Acupuncture
  • Allergy/Immunization
  • Audiology
  • Behavioral Medicine
  • Cardiopulmonary
  • Coumadin Clinic
  • Dermatology
  • Flu Clinic
  • Gastroenterology
  • Mental Health
  • Neurology Nutritional
  • Optometry
  • Physical Medicine:
    • Chiropractic
    • Occupational Therapy
    • Physical Therapy
  • Podiatry
  • Warfighter Eye Center

For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.

Contact Us


  • Ramstein Appointment Line: 06371-46-2273 or DSN: 479-2273
  • Ramstein Referral Management Center: 06371-46-2273, option (4) (1) DSN: 479-2273, option (4) (1)

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Ages 18 and up
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