Pharmacy

Pharmacy Eligibility

The Ramstein Pharmacy provides full outpatient pharmacy services to eligible beneficiaries. To fill prescriptions at any DHA medical facility, all beneficiaries must be validated and registered through the TRICARE office. Patients without TRICARE medical coverage are required to provide Other Health Insurance (OHI) information before picking up medications. Prescriptions are billed to the civilian insurance on file or directly to the patient. It is the sole responsibility of the patient to understand their civilian prescription coverage and associated copays.
 
The Ramstein Pharmacy operates a medication formulary following the rules and limitations set by the Defense Health Agency Pharmacy and Therapeutics Committee. Storage space is limited; most medications are readily available for dispensing when requested. If a medication is not stocked, patients should expect delivery to take an average of 14-21 days.  
 
Prior authorizations are required for certain medications. We recommend patients use the TRICARE Formulary Search Tool.

* The prescribing provider must fill out the PA form and submit it before pharmacy will dispense medications.

Our Military Pharmacy Services

The Ramstein Clinic Pharmacy services all military treatment facility provider prescriptions and approved local national prescriptions that meet American pharmacy standards.

All new prescriptions must be activated using one of the following options:    

1. Come in to the pharmacy and pull a ticket at the kiosk.
2. Use the MHS GENESIS Patient Portal, following the directions below:

• Log on at https://my.mhsgenesis.health.mil/pages/home  or use the QR Code below 

                                Tip: Bookmark this link for future use 

• Select “Messaging” from the main page across the top or “Send a Message” in the middle of the page 
• Click on “Send a message” 
• In the “To” Field, select “Ramstein Main pharmacy Rx Activation”
• In the “Subject” field: Type “Activation” 
• In the “Message” field, include:
  • Patient DOD Number and date of birth 
  • Medication(s) that you are requesting to activate
  • Best phone number to contact you if there are questions
• Hit “Send” once all information is entered
• The pharmacy will respond with additional information and pickup details, typically within 2-3 duty hours 

3. Using Q-Anywhere 

• Go to the Ramstein Clinic appointment page or scan the QR Code below 

                      Tip: Bookmark this link for future use 

• Select “Ramstein Main Clinic Pharmacy” 
• Enter the DOD ID number for the patient and select “Add” 
• Select “Next’ 
• Enter the name of the medication(s) being requested  
• Select “Next”  
• Keep the webpage open and check back periodically for updates/pickup information, typically within 2-3 duty hours 

                              Tip: Do not close this webpage! However, you may switch apps and open new tabs 

**Q-ANYWHERE IS ONLY FOR PRESCRIPTION ACTIVATION. REFILL REQUESTS MUST BE COMPLETED USING THE AUTOMATED TELEPHONE LINE ON YOUR PRESCRIPTION LABEL** 
  

Refills

• Refills must be called in using the refill phone line
• Please allow two business days for refill to be completed
• If urgent refills are required, patients must check in at the Ramstein Clinic Pharmacy kiosk. Pharmacy workload, staffing, and medication urgency will determine turnaround time

German Civilian Handwritten Prescriptions

Prescriptions filled at a DHA Pharmacy must meet U.S. standards for prescribing:

• Provider’s name, address, and contact information
• Date prescription was written
• Patient’s name and date of birth
• U.S. medication name (trade or generic), strength, directions for use (in English), quantity, and approved refills to dispense
• Provider’s stamp and signature so pharmacist can identify the provider

Transferring Prescriptions

You may transfer prescriptions to our military pharmacy if you have prescriptions at another DOD or civilian pharmacy. You can request a transfer in person at either pharmacy location. Patients should expect OCONUS transfers to take about 96 hours.

Prescription Pickup

Patients who have activated their medication in person or online may get directly into the pickup line and wait to be called to the window by a pharmacy staff member.

Other Pharmacy Options

Germany does not allow medications to be imported. Therefore, ExpressScripts Mail Order utilization is not available. Patients can fill local national (German) prescriptions at a local apotheke and be reimbursed by TRICARE. For more information, please visit Pharmacy Claims | TRICARE

TRICARE Formulary

The TRICARE Formulary is a list of generic and brand-name prescription drugs covered by TRICARE. You can search the TRICARE Formulary to:

• See how much it costs and where you can get it filled
• See if your prescription needs pre authorization
• Look up the medical necessity criteria
• Get the prior authorization and medical necessity forms for your prescription