Pharmacy
Ramstein Pharmacy processes new prescriptions and refills for eligible beneficiaries. To fill prescriptions, all beneficiaries must be validated and registered through the TRICARE office. Patients without TRICARE medical coverage are required to provide Other Health Insurance information before picking up medication. Prescriptions are billed to the civilian insurance on file or directly to the patient. It is the sole responsibility of the patient to understand their civilian prescription coverage and associated copays.
Learn more about
eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and local national providers. All new prescriptions must be activated by the patient or the patient’s representative. Ramstein Pharmacy does not automatically process new prescriptions sent electronically by your provider.
- Prescriptions activated before 2:30 p.m. on normal duty days and 1 p.m. on Wednesdays can be picked up the same day.
- Prescriptions activated after 2:30 p.m. will be ready for pick-up the next business day after 10 a.m. **Exception: Sick Call, Antibiotics, & Pain Meds**
Local National Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- You can hand-carry a written prescription to our pharmacy.
- Prescriptions filled at a DHA Pharmacy must meet U.S. standards for prescribing:
- Provider’s name, address, and contact information
- Date prescription was written
- Patient’s name and date of birth
- U.S. medication name (trade or generic), strength, directions for use (in English), quantity, and approved refills to dispense
- Provider’s stamp and signature so pharmacist can identify the provider
*
Note: Germany does not allow medications to be imported. Therefore, ExpressScripts Mail Order services are not available. Patients can fill local national (German) prescriptions at a local Apotheke and may be reimbursed by TRICARE. Please speak to the TRICARE office for more information or visit
TRICARE Pharmacy Claims.
If you hand-carry a written prescription:
Proceed to the designated line in the Pharmacy lobby for Paper Prescription(s) Drop-off.
Activating New Prescriptions
There are
two ways to activate your prescription.
Option 1: Fastest and Preferred
Scan the QR code below or go to:
https://cxmlink.com/DHAMTF1423
Follow the prompts on your mobile device. Please keep this tab open to receive updates on the status of your prescription.
Option 2: Secure Messaging
Send a new prescription request to the pharmacy via secure messaging through the
MHS GENESIS Patient Portal.
- Log in using the QR code above or go to: https://my.mhsgenesis.health.mil/pages/home
- Select “Messaging” from the main page across the top or “Send a Message” in the middle of the page
- In the “To” Field, select “Ramstein Pharmacy Rx Activation”
- In the “Subject” field: Type “Activation”
- In the “Message” field, include:
- Patient’s DODID number and date of birth
- Medication(s) to be activated
- The pharmacy will fill these the following business day
Requesting Prescription Refills
There are
two ways to refill your prescriptions. Note: All prescription refills have a 2-duty day turnaround time.
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Change the country to Germany and select “Central Europe Military Treatment Facilities”, then
- select the pharmacy location of your choice. For Ramstein, all refills are picked up at the Ramstein Clinic Pharmacy
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call the automated pharmacy refill line at 06371-596-4992. Then, follow the prompts to select where you want to pick up your refills.
Picking Up Your Prescriptions
To pick-up a prescription that has been activated/refilled, simply come into the Ramstein Pharmacy and get in the pick-up line. You’ll need a valid uniformed services ID card to pick up a prescription. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or a photocopy/digital picture) or have their name, date of birth and medication information (name or what the medication is used for).
Note: Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located in the lobby of the Ramstein Pharmacy
- Local German rules (3 options)
- Take them to the nearest city recycling center
- Mobile hazardous waste collection service in the area
- Dispose in the residual waste – household waste (black trash bin)
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.