Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Food Inspection

The purpose of the Food Safety and Sanitation program is to establish standardized military food safety standards, criteria, procedures, and roles for the sanitary control and surveillance of food to mitigate risk factors known to cause foodborne illness. These provisions constitute the Tri-Service Food Code. Air Force Food Protection includes measures to prevent both unintentional/accidental contamination (food safety) and intentional/deliberate contamination (food defense). Services include: Inspecting all food and public facilities on Ramstein Air Base and Vogelweh. Investigating any food complaints / foodborne illnesses. In the event of a foodborne outbreak, Public Health responds to determine the cause and source of illness. Public Health may collect and ship food for laboratory analysis. We also provide food safety and sanitation training to food handlers.

Contact Us

Phone 

+49 063-7146-2242 or DSN 314-479-2242

Hours

Monday, Wednesday, Friday:
7:30 a.m. - 4:30 p.m.

Tuesday and Thursday:
7:30 a.m. - 3 p.m.

Location

Building 2114, Room 186

 

Don't forget to keep your family's information up to date in DEERS!